We are hiring for our client who are a cutting-edge start-up, incubating new platforms set to revolutionise the industry across Sportsbook, Data & AI, Player Engagement, and Payments. Join a forward-thinking team where your work will directly shape the future of digital experiences. This is an exciting opportunity to be part of something transformative from the ground up.

We are looking for a customer-focused and highly organized Payments Onboarding Specialist to lead the end-to-end onboarding of merchants and partners to our client's innovative payments platform. This role is vital to ensuring a seamless and efficient onboarding experience, from technical setup to go-live. You will work cross-functionally with compliance, product, and engineering teams, ensuring all requirements are met and any roadblocks are resolved promptly.

Key Responsibilities:

• Act as the primary point of contact for merchants and partners during the onboarding process.
• Guide partners through documentation, technical setup, compliance checks, and integration phases.
• Collaborate with internal teams to ensure onboarding is completed in a timely and efficient manner.
• Provide training and support to partners on using the payment platform’s features and functionalities.
• Monitor onboarding progress, maintain accurate records, and report on key metrics and timelines.
• Identify bottlenecks or areas for improvement in the onboarding process and contribute to optimization initiatives.
• Ensure that all activities are conducted in compliance with regulatory and legal requirements, including KYC and AML protocols.

Requirements:

• 2+ years of experience in payments, fintech, merchant onboarding, or customer success roles.
• Strong interpersonal and communication skills with a customer-first mindset.
• Ability to manage multiple projects simultaneously, prioritize tasks, and meet tight deadlines.
• Familiarity with payment systems, gateways, and compliance requirements is preferred.
• High attention to detail, problem-solving skills, and ability to work autonomously in a start-up setting.
• Proficiency in CRM tools and project management platforms is a plus.